Questions

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How long will the process take?

Allow three weeks from start to migration.

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When should I migrate?

Data migrations may take 24 hours, during this time you won’t be able to use either system.  Consider doing this over the weekend or having a process to record time elsewhere.

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Can I lock in a migration date?

We are taking bookings from Mid-March, at the discovery call we can agree on a migration date.

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What are the payment terms?

50% deposit then the remainder on completion of the migration.

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What about ongoing support?

Clients that are migrated by Ripped Orange have lifetime access to phone support for short questions at no cost.

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How much time will I need to invest?

Ripped Orange take a training approach so you will need to be involved in some areas. Specifically, you will be responsible for

• Cross checking reports to validate data has come across

• Communicating to staff about the change and what they need to do (we will provide the content)

• Providing access to your current Workflow Max and Xero

Can I purchase Workflow Max from Ripped Orange

You will need to purchase Workflow Max directly from them via credit card.

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Items that may be additional cost

Extra reports/ staff / templates

There are some manual steps required as part of the migration, including adding users, reports and custom templates. We have assumed the following number of each.

• Recreation of 10 custom reports

• Loading and testing of 10 custom print templates

• Inviting 30 users

System and Process Changes

There will be new ways to work or adjustments that you want to make after or as part of the move to WorkflowMax by BlueRock.

A small allowance is included as part of our premium migration service. Changes in addition to this will be charged at $180per hour.  These changes will be identified as part of the discovery call.